TERMS AND CONDITIONS OF HIRE
DEPOSIT AND BALANCE
Reservations are not confirmed until the agreed deposit is received. The agreed deposit per vehicle to secure the booking. Balance must be paid in full 4 weeks prior to the wedding date.
CANCELLATIONS
Cancellation of a vehicle must be made in writing. A sum equivalent to 50% of the hire fee will be payable if the cancellation is made within 1 month of the wedding date.
JOURNEY DETILS AND CHANGES
Journey details will be agreed verbally and confirmed in writing at the time of the booking. After this point any changes to either timings, locations or telephone numbers should be advised in writing to ‘Tudor Wedding Car Services’ at least 4 weeks before the wedding date.
HIRE PERIOD
The hire period is a maximum of 3 hours from the time of arrival at the first pick up point to the time of the drop off at the last drop off point, unless otherwise agreed at the time of booking and stated on the booking confirmation. Additional hire is at the discretion of the chauffeurs and will be at a rate agreed by the chauffeurs. Any additional fees are payable on the wedding day.
DAMAGE TO VEHICLES
The client named on the booking confirmation accepts responsibility for the conduct of all passengers and after being presented with evidence agrees to pay ‘Tudor Wedding Car Services’ for the damage caused to the vehicles caused by passengers and the removal of any items from the vehicle. i.e. floral arrangements, champagne glasses
BREAKDOWN
In the unlikely event of a vehicle breakdown ‘Tudor Wedding Car Services’ will (time permitting) make every effort to secure a replacement vehicle, either from our on fleet or that of another company. If a replacement vehicle is supplied which varies from the type reserved a discount of fees payable will be agreed. If a replacement vehicle cannot be supplied full refund of fess will be made.
PUNCTUALITY
‘Tudor Wedding Car Services’ make every possible provision for ensuring that the agreed timings are adhered to, however no compensation will be made for late journeys which are beyond our reasonable control or which are a result of passengers not adhering to the recommended journey start times.
CLOTHING AND ARTICLES
‘Tudor Wedding Car Services’ cannot be responsible for loss of or damage to, clothing and any other articles either before, during or after the hire period.
JOURNEY TERMINATION
‘Tudor Wedding Car Services’ are committed to ensuring that all passengers enjoy their wedding day journey, however the chauffeurs reserve the right to terminate any journey if they deem the conduct of any passengers to be either abusive, potentially dangerous to them or other passengers, to be at risk of causing damage to the vehicles or to be of an illegal nature.
DATA PRIVACY
‘Tudor Wedding Car Services’ will only use the data you supplied to us for the following: to provide you with a quotation, if you use our services we will supply you with a confirmation email, to provide the person/company driving for you with details of the journey you have booked with us and therefore of the service they are to provide. Your personal data will not be used for marketing purposes and will be confidential. The data you provide to us at the time of booking will only be shared with the driver who be providing the chauffeur service and will be disposed of securely by them. Unless subject to an exemption under the GDPR, you have the following rights to your personal data: the right to request a copy of the personal data we hold about you, the right to request that we correct any personal data if it is out of date or inaccurate, the right to request your personal data is erased where it is no longer necessary to for us to hold such data, the right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, known as data potability, the right where there is a dispute in relation to the accuracy of processing of your personal data, to request a restriction is placed on further processing, the right to object to the processing of personal data.
COMPLAINTS
For all queries or complaints please in the first instance contact Stuart Elenor on 07817904995 or [email protected]